One-Stop GIS Solution
HELP CENTRE

Here's what might be helpful to you.

STILL HAVE QUESTIONS?

CONTACT

OUR SUPPORT!

Video Tutorials

Plan service area for objects on mapview

Plan service area for objects on mapview

6:30min

The Create radius feature is easy to use and very helpful to generate areas on different conditions.

Filter data on map in real-time

Filter data on map in real-time

7:37min

This tutorial video will introduce how vMAP Colour Filter calculates and filters data shown on map in real-time by different data types and calculation modes.

Customise and style areas on map

Customise and style areas on map

2:25min

This video will specially introduce the different styling approaches on areas in vMAP.

Export customised map data in various formats

Export customised map data in various formats

2:19min

This video will mainly introduce how to export data from a layer on a mapview, and customise data fields and formats when exporting.

General

What are the hardware and software requirements for vMap?

Minimum hardware requirements are the minimum hardware your computer must have in order to run vMap successfully. If your computer does not meet these requirements, your computer may fail to run vMap.

The minimum hardware requirement: 2G RAM; CPU 2-Core, 2GHz; 50GB

Minimum hardware recommendations are higher than minimum requirements and represent the minimum hardware configuration to use for the smooth running of vMap.

Install Type

Processor

CPU

RAM

Free Disk Space

Minimum

32/64-bit

2-core,2.0 GHz

2 GB

50GB

Recommended

64-bit

8-core, 2.0 GHz or higher

8 GB or higher

50GB or higher


If using multi-node and enterprise deployments, please contact the vMap support team by email: support@haiberg.com for technical guidance.

Software requirements. Since vMap is a web-based application, there are some browser requirements. Please use one of the following browsers to run vMap. (See the Browser Type table below.)

vMap informs its users of any browser upgrades by email and posts the information on the vMap website. 

Device

Browser Type

Support

 

Desktop

Windows, OSX, Linux

Internet Explorer 10, 11,12

Chrome 13-56

Firefox 10-44

Opera 12, 15-34

Tablets

IOS, Android, Win Phone

Safari, IOS 6-9

 

Smartphones

IOS, Android, Win Phone

Android 4.1-7.0

Win Phone 8.x, 10

Android 7.0

Payment

How much does it cost to use vMap?

vMap offers a variety of plans. Each plan includes different data storage volumes and geocoding times. The detailed price plan is available on the vMap Price webpage: www.vmap.com/price.

For assistance with customising your vMap plan, please contact the vMap support team by email: sales@haiberg.cn for technical guidance.

Account

How do I change the language setting in your account?

vMap supports multiple languages. Set your language in the vMap admin end, and also customise its values. Please check out the detailed instructions at www.vmap.com/help.

Support

Does vMap accept feature requests?

Yes, of course! Please do not hesitate to inform us about your great ideas. The vMap product roadmap is always introducing inventive concepts to enhance and empower the user experience. We’re always glad to hear from users!

Data security

Is it secure to put my data on the vMap server?

Yes, vMap hosts the servers in the datacenter on dedicated instances, which are isolated and secured against internet cyber-attacks.