GENERAL PROVISIONS

This document uses the same terminology and abbreviations as our Terms and Conditions document. This Privacy Policy governs the collection, use and storage of Information and Data obtained from Users through the use of our Platform.

The Information on Users is divided into personally identifiable and non-personally identifiable Information depending on whether Information can identify the User as a specific person. Information about legal entities does not fall within the scope of Information as defined in our Terms and Conditions and Privacy Policy documents.

All Data is treated as personally identifiable information, regardless of whether such Data can identify a person.

Haiberg GmbH has a position of a ‘controller’ within the meaning of EU GDPR with regard to Information, and a position of a ‘processor’ within the meaning of EU GDPR with regard to Data.

If you have any questions regarding our Privacy Policy and how the information is handled, or you wish to access, amend, or update your Information feel free to contact us at

support@haiberg.com.

DETAILED PROVISIONS

COLLECTION AND USE OF PERSONALLY IDENTIFIABLE INFORMATION

2.1   We require some personal information in order to provide our Services. The information we collect is necessary to provide our Services, and we do not collect any information which is not strictly required by the nature of the Service. Personal Information which we may collect includes:
  • first and last name
  • contact e-mail address
  • IP address, and
  • physical address
2.2   We use personally identifiable Information only for the following purposes:
  • creating and managing User accounts
  • verifying User’s identity
  • processing payments
  • sending invoices
  • providing Services
  • providing customer support, and
  • contact
2.3   We may keep records of any questions, complaints or compliments made by you and the response if any. Whenever you contact us, we will collect your name, e-mail address and any additional information which you provide. We will store and use your name and e-mail address only for the purpose of responding to your inquiries and we will remove such Information from our servers as soon as the inquiry is resolved, unless such information is necessary for the purposes listed in article 2.2. Information contained within the inquiry, free from any personally identifiable Information, will be stored on our servers for the purpose of improving our Services and providing the best customer support possible.
2.4   We may contact you using the available contact information provided by you, for any matters relating to the Services or compliance with our Terms, Policies or applicable laws and regulations (Service e-mails). These e-mails do not constitute “unsolicited commercial e-mail advertisements” and you are not able to opt-out of receiving them. We may also inform you through e-mails about promotions, offers, events, surveys and everything else in connection with our business, and our affiliates (Promotional e-mails). You can choose not to receive these e-mails by following the opt-out procedure described in the e-mail.
2.5   We do not sell available personal Information to third-parties. We use collected Information for our internal and marketing purposes, as necessary by the nature of the Services, and only in accordance with this Privacy Policy. In some instances, we are obliged to comply with court orders and government requests and provide Information or parts of it to authorized bodies.
2.6   We endeavor to maintain appropriate physical, procedural and technical security with respect to the collected information so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information which also applies to our disposal or destruction of personal information. We keep the personal Information we collect about you strictly confidential and only for as long as such information is necessary. We will remove and dispose of any Information we may have about the Users within twenty-four (24) hours of deleting their User account, except where such Information is obtained or used in accordance with article 2.3 of this document.
2.7   Only authorized personnel operating under strict confidentiality agreements have access to personally identifiable Information. Although we take all appropriate measures in respect to keeping your information secure, you understand that no data security measures in the world can offer 100% protection. If we ever find or suspect a personal data breach we will without delay, within seventy-two (72) hours after becoming aware of it, notify the appropriate supervisory authority and Users about the breach.
2.8   Users may request access to and rectification or erasure of personal Information and the exercise of the right to object. Such requests are submitted to support@haiberg.com.

COLLECTION AND USE OF NON-PERSONALLY IDENTIFIABLE INFORMATION

3.1   We may collect non identifiable analytics data through cookies or third party services. We use such information to provide and improve our Services, customize services for you, better understand our Users, diagnose and fix problems, etc. More information about cookies and similar technologies we use can be found under paragraphs 7 and 8 of this Privacy Policy.

USER’S DATA

4.1   Users hereby confirm that any Data which contains, or may contain, personally identifiable information is obtained lawfully, and that Users have a valid legal ground for processing, using, and storing of Data; or if the legal ground is lacking, that Users have obtained informed consent from the persons whose information is contained within the Data for processing, using, and storing of such Data.
4.2   Data is stored on our servers only for the duration necessary for providing the Services. We will maintain records of processing activities for the purpose of demonstrating compliance with EU GDPR.

STORAGE AND TRANSFER OF INFORMATION AND DATA

5.1   Information and Data will be stored on secure servers located in Germany. We may store or transfer Information and Data to servers located in countries deemed adequate by the European Commission, or in countries which European Commission has not deemed inadequate, provided that such countries implement appropriate and suitable safeguards regarding the security of personal information.

CONSENT

6.1   By registering on the Site and by clicking the consent checkbox you agree to have your information handled as described in this Privacy Policy.
6.2   You may withdraw your consent by deactivating or deleting your account or by informing us through e-mail support@haiberg.com in which case your account will be deleted automatically.

COOKIES AND SIMILAR TECHNOLOGIES

7.1   Cookies help us optimize and improve the user experience of the Site by helping us deliver crucial functionalities. The cookies we use may vary over time as we continuously update and improve our Site.
7.2   By visiting the Site we may use cookies to store some non-identifiable Information in your browser regarding your computer or mobile device and your activities in order to help improve the User experience. Users can deny access to cookies through their browser settings.

THIRD PARTY WEBSITES, SERVICES, AND COOKIES

8.1   The Site or e-mails may contain links to other external websites that do not fall under our domain. We are not responsible for the privacy practices or the content of such external websites. If you choose to follow such links to external websites, you do so at your risk.
8.2   We may use third party services like Google Analytics and other. Cookies from such services are used to collect data for statistical reports.
8.3   Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Site. Any data collected will be used in accordance with our Privacy Policy and Google’s privacy policy. Users may opt out of Google’s use of cookies by visiting the Google Advertising Opt-out Page, also, Users may opt out of Google Analytics by visiting the Google Analytics Opt-out Page. Users may opt out of third-party vendor use of cookies by visiting the Network Advertising Initiative Opt-out Page. http://optout.networkadvertising.org/#/.
8.3   Our Platform uses Google’s Map API(s). In addition to this Privacy Policy document, any Information obtained through such API(s) is handled in accordance with Google’s Privacy Policy available here https://www.google.com/policies/privacy/.

CHANGES TO THE PRIVACY POLICY

9.1   We reserve the right to change our Privacy Policy at any time pursuant to notification through available e-mail address. The current version of Privacy Policy is available on the Site, indicating the effective date. You are encouraged to periodically check our Privacy Policy.

CONTACT INFORMATION

10.1   If you have any questions regarding our Privacy Policy and how the information is handled, or you wish to access, amend, or update your Information feel free to contact us at support@haiberg.com.